Experience

A Framework for Collaborative Application Development

Client: SRMIST, School of Computing

Focus: Application Modernization · Collaboration · Software Engineering · AI-Assisted · Observability · Analytics

Challenge

Government, public-sector, education, and enterprise organizations increasingly need collaborative applications, yet many repeatedly build common capabilities from scratch.

Solution

AutonomicSoft Solutions, LLC is developing a reusable foundation that could accelerate application development while supporting modern scalability, security, maintainability, and software engineering practices.

Action

AutonomicSoft Solutions, LLC is developing an open-platform collaboration application framework with reusable capabilities including user authentication, profiles, roles, groups, messaging, notifications, calendars, events, surveys/polls, data collection, and analytics. The foundation incorporates modularity, reusability, automation, verification, security, observability, and scalable deployment.

Outcome

Ticketing System Performance & Scalability

Client: Mitchell Martin, Inc. (MMI) [end customer is Shubert Organization]

Technology: .NET | SQL Server | IBM MQ | AppDynamics | Splunk | ELK

Challenge

The customer's ticketing platform faced performance and scaling challenges across its .NET application, SQL Server database, and IBM MQ backend services. Limited end-to-end visibility made it difficult to identify and resolve underlying bottlenecks.

Solution

AutonomicSoft Solutions, LLC conducted a comprehensive performance assessment to identify applications, databases, and messaging bottlenecks. Implemented AppDynamics, Splunk, and ELK to provide application performance monitoring, centralized logging, system visibility, and data-driven root-cause analysis. Targeted performance tuning and remediation improved system stability, reliability, uptime, and capacity to handle increased demand.

Outcome

Monitoring & Capacity Management of Telecom Customer Experience Analytics

Client: American CyberSystems, Inc. (“ACI”) [End customer is Verizon]

Focus: Observability · Capacity Management · Distributed Systems · Anomaly Detection · Reliability

Challenge

A large telecom's petabyte-scale customer experience analytics platform, built on “GLASSBOX”, was experiencing capacity-related slowdowns and unresponsive behavior. As an internal, business-critical system without a clear escalation path, uptime was only about 60%.

Solution

Identify the underlying capacity and distributed-system issues, establish proactive monitoring, and provide timely software and operational remedies to improve reliability and control infrastructure costs.

Action

AutonomicSoft Solutions, LLC identified uneven data distribution across the distributed storage infrastructure as a key contributor to analytics performance degradation. Database and storage metrics from the underlying Cassandra and Elasticsearch infrastructure were periodically collected and ingested into New Relic. We monitored metric behavior across horizontal nodes for deviations, enabling automated anomaly detection and timely software fixes and operational remediation.

Outcome

Customer System Performance & Reliability

Client: Mitchell Martin, Inc. [End customer is Shubert Organization]

Focus: Performance Engineering · Observability · Reliability · Operational Resilience

Challenge

A known systemic issue in underlying vendor software was causing resource leakage and recurring performance degradation in a high-volume ticketing platform. While the vendor worked on a long-term fix, the organization faced significant operational and financial exposure and needed an immediate workaround.

Solution

AutonomicSoft Solutions, LLC implemented a multi-pronged approach combining:

Outcome

Computing Curriculum Modernization & Workforce Readiness

Client: SRMIST — College of Computing

Focus: Curriculum Modernization · AI/ML · Software Engineering · Workforce Readiness

Challenge

Rapid advances in AI/ML, special-purpose computing, RISC-V, quantum computing, and emerging neuromorphic and photonic computing are transforming software development, engineering practices, and technology careers. The institution sought to adapt to reduce the gap between traditional academic curricula and evolving industry expectations.

Solution

AutonomicSoft Solutions, LLC developed a forward-looking approach to modernize what is taught, how it is taught, and how learning is assessed, with emphasis on:

Outcome

A framework for future-ready computing education that connects curriculum, teaching methods, technology, assessment, and industry practice—helping graduates develop the practical skills, adaptability, and engineering mindset needed for tomorrow's technology workforce.